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Young Professionals Forum


Speaking Topic:  Being ‘Human’ at Work

So-Young was invited to speak at the Young Professionals Forum in Tokyo, Japan on September 23, 2014 where she spoke about what it means to be human at work. So-Young discussed the evolution of the corporate world and how companies have gone from emphasis on manufacturing, distribution, and information (all throughout 1900-2010), to today where we live in the ‘Age of the Customer.’

She challenged people to rethink how they work and how they approach work through: re-questioning, re-designing, and re-investing. ‘Humanizing’ companies will require holistic transformation. People will also have to reconsider their own personal roles. For example:

  • How do you honor your supervisors and bosses?

  • How do you communicate with colleagues?

  • How do you bring out the best in those around you?

  • How do you design products & services that serve ‘humans,’ not just customers?

So-Young Kang engaged the whole group with her winsome style of responding personally to each questioner. She talked about transformation and told stories of her consulting company and how they have helped companies transform their working environments into places that are less like cookie-cutter factories and more human.
When you are trying to pioneer something new, the road can often be lonely. I have a great appreciation for the way that Young Professionals has created a network of like-minded influencers to share struggles, joys, and insights related to creating a better Japan. I believe that this growing community will surface and develop key leaders for Japan’s future.
Earlier Event: December 3
TEDx Singapore, 2011
Later Event: January 21
SMRT Customer Experience Innovation